Your trust is very important to us. We are fully aware of the importance of personal information to you. We will collect, use, and share your personal information in accordance with the requirements of laws and regulations and take corresponding security protection measures to try our best to protect your personal information. This privacy policy applies to all services provided by DuoPlus. It should be noted that this privacy policy does not apply to those services provided by third parties that are displayed, linked to, or repackaged in our services and are subject to other privacy policies. Although third parties display, link to, or repackage our services, we do not understand or control their behavior and are therefore not responsible for their behavior; please access or use their services with caution before you have reviewed and accepted their privacy policies. If you allow us to share information with third-party websites, you will also be subject to the terms of service and privacy policy of the third-party website.

This privacy policy will help you understand the following:

1. Scope of application

2. How we collect and use your personal information

3. How we share, transfer, and publicly disclose your personal information

4. Use of cookies and network beacons

5. How we store your personal information

6. How we protect your personal information

7. Your rights

8. Information about minors

9. How your personal information is transferred across borders

10. Amendments and notifications to the privacy policy

11. How to contact us

I. Scope of application

This privacy policy applies to the services provided by DuoPlus. It should be noted that this privacy policy does not apply to services provided to you by third parties other than those agreed to in Article 4 of this privacy policy and confirmed by you for sharing information with third parties. Please be aware that if you provide personal information to third parties when browsing third-party websites or using third-party products and services, your information shall be subject to the privacy policy of the third party, and we do not assume any legal responsibility. Please be sure to read the privacy policy of the third party carefully and confirm whether you accept it.

II. How we collect and use your personal information

Personal information refers to various information recorded electronically or otherwise that can identify your identity or reflect your activities alone or in combination with other information. We only collect information necessary to realize product functions based on the principles of legality, legitimacy and necessity.

1. How we collect your personal information

(1) Personal information involved in obtaining and using the various functions of DuoPlus mobile phones

1. Device information

When you obtain and use DuoPlus mobile phones, in order to ensure your normal use of DuoPlus mobile phone services, more accurately locate and solve the problems you encounter when using DuoPlus mobile phone services, improve and optimize the service experience of DuoPlus mobile phones, and protect the security of your account, we will collect device attribute information (such as your hardware model, operating system version, IP address) and device connection information (browser type, telecom operator).

2. Log information

Our server will automatically record the requests you make when accessing DuoPlus mobile phones, such as your IP address, browser type, hardware device information, operating system version, network operator information, date, time, and duration of your access to the service. Please note that this is the basic information we need to collect to ensure the normal operation of the software and services.

3. Account registration information

When you use DuoPlus cloud mobile phone services to log in to games, social networking, and e-commerce platforms operated by third parties, you may need to register or log in to your third-party platform account, and the third-party platform may collect and use your relevant information so that you can use the services it provides. Please rest assured that DuoPlus mobile phone will not collect or use any of your third-party platform account information or other information you provide to third-party operators. Regarding how third-party operators collect and use your personal information, it is recommended that you refer to the relevant service agreement and privacy policy of the third-party operator.

4. Contact information for participating in operation activities

DuoPlus mobile phone will initiate operation activities for newly launched services and functions from time to time. If you participate in relevant operation activities, we will collect your identity information and contact information through the operation activity interface to contact you, and may collect your transaction account information when it is necessary to issue you operation rewards. Different operation activities may collect different information about you. Please refer to the specific rules of the relevant operation activities. If you do not participate in the relevant operation activities, you do not need to provide the above information.

(2) System privacy permissions involved in using the various business functions of DuoPlus mobile phones

The calls of system privacy permissions for various business functions (we will enable the relevant permissions after your authorization, and you can cancel the authorization in the system at any time. Your cancellation of authorization will cause you to be unable to use the relevant business functions, but will not cause you to be unable to use other business functions). You can also turn on or off the above permissions through the permission settings provided by your device. Please refer to the instructions or guidelines of the device and system developers for details.

(3) Exceptions to prior consent

1. Related to the performance of the obligations of the personal information controller as prescribed by laws and regulations;

2. Directly related to national security and national defense security;

3. Directly related to public security, public health, and major public interests;

4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;

5. For the purpose of safeguarding the life, property, and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the person concerned;

6. The personal information involved is disclosed to the public by the personal information subject on its own initiative;

7. Necessary for signing and performing a contract at the request of the personal information subject;

8. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure, and other channels;

9. Necessary to maintain the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;

10. The personal information controller is a news organization, and it is necessary for it to carry out legal news reporting.

(4) Anonymization

For your personal information collected by us, we will promptly anonymize it through technical means. You agree and acknowledge that, on the premise that we do not disclose your personal information, we have the right to analyze, mine and utilize the anonymized user data, and have the right to conduct statistical analysis on the usage of DuoPlus products and use it for possible third-party information sharing.

2. How we use your personal information

We use your personal information collected to provide you with services and improve the quality of our services. To achieve this goal, we will use your information for the following purposes:

(1) Help us understand your needs for DuoPlus Cloud Phone services, send you product and service information, or, with your explicit consent, share information with DuoPlus Cloud Phone’s partners so that they can send you information about their products and services. If you do not want to receive such information, you can choose to unsubscribe.

(2) Promote or advertise products to you or communicate with you about business. If you do not want to receive such information, you can choose to unsubscribe.

(3) Provide you with various DuoPlus Cloud Phone services, and maintain and improve these services.

(4) To improve the security of your use of our services, protect the personal and property safety of you or other users or the public from infringement, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, and more accurately identify violations of laws and regulations or DuoPlus cloud phone related agreements and rules, we may use your member information and integrate device information, relevant network logs and information to determine your account and transaction risks, conduct identity authentication, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

(5) Contact you to resolve issues related to your use of DuoPlus cloud phone.

(6) Other purposes with your permission.

III. How we share, transfer and publicly disclose your personal information

We will treat your information with a high degree of diligence. Unless we obtain your explicit consent, we will not share your personal information with any company, organization or individual outside of our company, except for information that cannot be identified and cannot be restored after processing.

1. Sharing

We are obliged to keep your information confidential and will not sell or rent any of your information to third parties for marketing or illegal purposes, except in the following circumstances:

1.1 Obtain your express consent or authorization in advance.

1.2 Disclose to third parties or administrative agencies, judicial agencies, law enforcement agencies or regulatory agencies in accordance with the provisions of laws and regulations, litigation, arbitration settlement needs, or at the request of administrative or judicial agencies.

1.3 In order to prevent fraud, safety hazards and other accidents, and protect the legitimate rights and interests of you and other members of the public, when we provide services, we will use your information for identity authentication, customer service, security prevention, and fraud monitoring purposes.

1.4 After obtaining your express consent or authorization, share your personal information with DuoPlus Cloud Phone’s affiliates or partners.

In order to adapt to the use of DuoPlus cloud phones and third-party platform services on different mobile devices, to achieve your mobile device identity authentication, mobile device security, login to third-party platform accounts, sharing information through third-party platforms and payment security, DuoPlus cloud phone App has access to third-party SDKs. The above third-party SDK providers are mainly third-party payment institutions. Some third-party SDKs may call your device permissions and obtain your relevant information (including but not limited to browser information, IP address information, system device information) so that you can use the corresponding functions normally on different mobile devices or third-party platforms. Regarding the specific device permission types called by third-party SDKs, and how to collect and use your personal information, it is recommended that you refer to the relevant service agreement and privacy policy of the third-party SDK.

2. Transfer

We will not transfer your user information to any company, organization or individual, except in the following circumstances:

2.1 Transfer with explicit consent: With your explicit consent, we have the right to transfer your user information to other parties;

2.2 When Haima Cloud merges, acquires or goes bankrupt with other legal entities, or other mergers, acquisitions or bankruptcy liquidations occur, if user information transfer is involved, we will inform and obtain your consent, and require the new company or organization holding your user information to continue to be bound by this policy, otherwise we will require the company, organization and individual to re-ask your authorization consent.

3. Public Disclosure

We will only publicly disclose your user information in the following circumstances:

3.1 With your explicit consent or based on your active choice, we may publicly disclose your user information;

3.2 Disclosure based on law: We may publicly disclose your personal information when required by law, legal procedures, litigation or government authorities.

3.3 Exceptions to prior authorization and consent when sharing, transferring, and publicly disclosing user information

In the following circumstances, sharing, transferring, and publicly disclosing your user information does not require your prior authorization and consent:

3.3.1 Related to national security and national defense security;

3.3.2 Related to public security, public health, and major public interests;

3.3.3 Related to criminal investigation, prosecution, trial, and execution of judgments;

3.3.4 For the purpose of safeguarding your or other individuals’ major legitimate rights and interests such as life and property, but it is difficult to obtain the consent of the person concerned;

3.3.5 Personal information that you disclose to the public on your own;

3.3.6 Personal information collected from legally disclosed information, such as legal news reports, government information disclosure, and other channels.

4. User business data and public information

Different from your user information, Haima Cloud will process user business data and public information as follows:

4.1. User business data

4.1.1 The data processed, stored, uploaded, downloaded, distributed and processed by other means through the services provided by DuoPlus Cloud Phone are all your user business data, and you fully own your user business data. As a cloud service provider, Haima Cloud will only strictly follow your instructions to process your business data, and will not make any unauthorized use or disclosure of your business data except in accordance with the agreement with you or the implementation of clear laws and regulations.

4.1.2 You are responsible for the source and content of your user business data. Haima Cloud reminds you to carefully judge the legality of the source and content of the data. You shall bear all the consequences and responsibilities caused by the violation of laws, regulations, departmental regulations or national policies by the content of your user business data.

4.1.3 Haima Cloud stores the user business data of DuoPlus Cloud Phone Service. Haima Cloud abides by its security commitment to users and protects the data stored by users in Haima Cloud in accordance with applicable laws.

4.2. Public Information

4.2.1 Public information refers to any information that you share publicly, and anyone can view or access this information during and after using the DuoPlus Cloud Phone service.

IV. Cookies Policy

1. To provide you with an easier access experience, when you visit the DuoPlus Cloud Phone platform or use the services provided by DuoPlus Cloud Phone, we may identify you through small data files. This is to help you save the steps of repeatedly entering registration information or help determine the security of your account. These data files may be cookies, Flash cookies, or other local storage provided by your browser or associated applications (hereinafter collectively referred to as “Cookies”).

2. Please understand that some of our services can only be achieved through the use of Cookies. If your browser or browser add-on service allows, you can open the browser’s settings, select privacy settings, check “Do Not Track”, or prohibit cookies, so that your data will not be tracked by us, but this action may affect your safe access to the DuoPlus Cloud Phone platform and the use of the services provided by DuoPlus Cloud Phone in some cases.

V. How we store your personal information

Personal information collected and generated during our operations within the territory of the People’s Republic of China is, in principle, stored in China and stored in accordance with the storage period specified by the laws, regulations, and departmental rules of the People’s Republic of China.

1. Storage period

We will continue to store your personal information for you during your use of DuoPlus mobile products and services. If you cancel your account or actively delete the above information, we will store your information in accordance with the Cybersecurity Law and other laws and regulations. After you cancel your account or actively delete the above information, we will no longer use your personal information for commercial purposes and delete or anonymize your personal information within a reasonable period of time.

2. Storage area

Your personal information is stored in the territory of the People’s Republic of China. If we need to transfer your personal information overseas, we will strictly comply with the provisions of laws and regulations and ensure the security of your personal information.

VI. How we protect your personal information

1. DuoPlus Cloud Phone attaches great importance to the security of your information. We strive to take various reasonable physical, electronic and management security measures to protect your user information. Prevent user information from unauthorized access, public disclosure, use, modification, damage or loss. We will use encryption technology to improve the security of user information; we will use trusted protection mechanisms to prevent user information from malicious attacks; we will deploy access control mechanisms to try to ensure that only authorized personnel can access user information; and we will hold security and privacy protection training courses to enhance employees’ awareness of the importance of protecting user information.

2. The information we collect is stored in a secure operating environment that is not open to the public. To avoid unauthorized access to your information, we store it in servers that are protected by firewalls and may be encrypted. However, no system is absolutely safe, and please understand that there is no “perfect security measures” on the information network. Even if we make great efforts, it may not be possible to prevent illegal access to your personal information. In addition, because we cannot judge whether the statements of others are true, we may be deceived by unreliable, misleading or illegal information.

3. We will establish a special management system, process and organization to ensure information security, train and assess employees on data security awareness and security capabilities, strengthen employees’ awareness of the importance of protecting personal information, strictly limit the scope of personnel who can access information, require them to comply with confidentiality obligations, and conduct reviews.

4. We remind you that the Internet is not an absolutely safe environment. When you interact with other users through social software, you are not sure whether the third-party software completely encrypts the transmission of information. Please pay attention to ensure the security of your personal information. We recommend that you do not send personal information in this way to avoid personal information leakage. Please use a complex password to help us ensure the security of your account and personal information.

5. We also ask you to understand that in the Internet industry, due to technological limitations and rapid development and various possible malicious attacks, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information. Please understand that the system and communication network you use when using our products and/or services may have security problems in other links outside our control.

6. If a security incident such as personal information leakage occurs, we will activate the emergency plan to prevent the security incident from expanding and inform you in the form of push notifications, announcements, etc.

7. We will formulate emergency plans for network security incidents and promptly deal with security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions. When an incident that endangers network security occurs, we will immediately activate the emergency plan, take appropriate remedial measures, and report to the relevant competent authorities in accordance with regulations.

8. After an unfortunate personal information security incident occurs, we will promptly inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and remedial measures for you in accordance with the requirements of laws and regulations. We will promptly inform you of the relevant situation of the incident through the contact information you have reserved, such as in-site notifications, SMS notifications, phone calls or emails. When it is difficult to inform you one by one, we will take reasonable and effective ways to issue announcements. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

VII. Your rights

In accordance with relevant Chinese laws, regulations and standards, we guarantee that you can exercise the following rights to your personal information:

1. Access and change your personal information

2. Change the scope of your authorization

You can give or withdraw your authorization at any time. You can submit your correction request to us by contacting support@duoplus.net . When you withdraw your consent or authorization, we will no longer be able to provide you with the services corresponding to the withdrawal of consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the personal information processing previously carried out based on your consent or authorization.

3. Delete your personal information

4. Cancel your account

5. Respond to your above request

For security reasons, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. If you are not satisfied, you can contact us at support@duoplus.net .

In principle, we do not charge any fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost fee depending on the circumstances. We may reject requests that are unreasonably repeated, require too many technical means (for example, the development of new systems or fundamental changes to current practices), pose risks to the legitimate rights and interests of others, or are extremely impractical (for example, involving information stored on backup tapes).

VIII. Protection of Minors

We attach great importance to the protection of personal information of minors. If you are a minor, it is recommended that you ask your guardian to read this policy carefully and use our services or provide us with information with the consent of your guardian. We will only collect, use or disclose personal data of minors when permitted by laws and regulations, with the explicit consent of the guardian, or when necessary to protect minors.

IX. How to transfer your personal information across borders

The personal information we collect about you will be stored in China. If it involves cross-border, we will strictly follow the provisions of laws and regulations, conduct data outbound security assessments and ensure the security of your personal information. We will ensure that your personal information is adequately protected in the People’s Republic of China. For example, we will request your consent to the cross-border transfer of personal information, or implement security measures such as data de-identification before cross-border data transfer.

X. Revision and Notice of This Privacy Policy

We may adjust or change this Privacy Policy at any time. Without your explicit consent, we will not reduce the rights you should enjoy under this Privacy Policy. We will notify you on this page or in the site by sending you an email or other appropriate means to reach you. If you do not agree to such changes, you can stop using DuoPlus mobile products and services. If you continue to use our products and/or services, you agree to be bound by the revised Privacy Policy.

XI. How to Contact Us

Thank you for your trust and support for DuoPlus products. We welcome your feedback on our service issues. You can contact us at support@duoplus.net .

In order to ensure that we handle your issues efficiently and provide you with feedback in a timely manner, you need to submit proof of identity, valid contact information, written request and relevant evidence. We will process your request after verifying your identity. Generally, we will respond within a reasonable period after verifying your identity.